ONEHealthEQ

SERVICES

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YOUR business, YOUR patients, YOUR data  done YOUR way

 enables secure and reliable management of your EHR and applications, so you can focus on the patients.

WHY ZIVARO?

Zivaro is mission-focused like the healthcare organizations we support. We seek to serve those charged with serving others, and we’ve helped further public and private organizations’ missions for more than two decades.

We know that technology can – and does – have a significant impact on patient care, including outcomes and experience.

We want to be a partner, either as an extension of your IT team or to manage services, reduce your costs, make your clinical applications more reliable, and remove issues and complexities to improve patient care.

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Performance & Availability

Client Care Team

Cybersecurity

Complete Compliance

Available, day and night, with redundancy safeguards and a 99.95% uptime guarantee

Private Cloud, not co-mingled so performance is never affected. This capacity leads to a faster, more reliable network.

24/7/365 dedicated client care team that knows your organization and specialty applications.

EHR application version upgrades are scheduled with you and performed during off-hours, so there’s no downtime for the practice.

Safeguarding sensitive data from security threats with DoD-grade protection.

Automated backups – both incremental and daily to ensure there is never a loss of data.

It is imperative for you to have access to your data

‘s HIPAA / HiTrust compliant, cloud-native solution reduces slow performance and provides uptime with your EHR. We reduce the time required to run existing workloads with the added value of analytic capabilities – allowing for improved diagnostics and patient outcomes.

We offer a service so you can focus on core business missions of patient care while driving additional revenue. Our integrated platform increases productivity, improves financial outcomes, eases information exchange, and enriches the patient experience with full access to the data…ANYTIME!

reduces the time and effort required to run existing workloads, and also provides access to powerful new analytics capabilities, while meeting the security and privacy requirements that you expect and improving diagnostics and patient outcomes.

We are continuously scanning the environment for alignment with cloud best practices and regulatory standard and will act quickly to work with the EHR / Application provider so you don’t have to – allowing you to focus on patient care.

data analytics allows you to obtain data insights on demand. You have access to meaningful dashboards and reports within hours. Allow our team to focus on your infrastructure so you can concentrate on what matters most.

We enable you to gain insights into the data across disparate environments.

Combine real-time and historical data analysis to predict trends, improve care, and drive long-term growth.

We give you back control of your data.

  • Autoscaling
  • Secure Remote Access
  • HIPAA Compliance
  • Backups and Disaster Recovery
  • Downtime Protection
  • Automated Security Monitoring & Vulnerability Scans
  • Advanced Traffic Optimization

On-Site Hardware

Must manage and maintain servers

Frequent outages and downtime

Difficult to secure against cyber attacks

24/7 monitoring is challenging

Limited application change notifications

Expensive backup and disaster recovery

Off-Site Data Center or Cloud

Challenging to manage, maintain, monitor, and secure

Less-than-ideal downtime

Increased network management dependencies

Limited application change notifications

Expensive backup and disaster recovery

Cloud-Hosted Application Provider

Must manage and maintain servers

Frequent outages and downtime

Difficult to secure against cyber attacks

24/7 monitoring is challenging

Limited application change notifications

Expensive backup and disaster recovery

will help you realize:

Increased Application Performance: faster load time and page refresh inside the application

Enhanced Support: we’ll resolve issues with the application provider on your behalf

Advanced Notifications on All Application Changes and Updates: there will be no surprises

Unrestricted Data Access

Unparalleled Disaster Recovery: we’ll ensure continuity under every circumstance

The Difference

Most Managed Service Providers (MSPs) offer to host your enterprise application in the cloud, but OneHealthEQ is different – and better. We provide comprehensive clinical application hosting that includes:

• 24/7 proactive system monitoring and management

• Application performance monitoring (APM) to rapidly ID and remediate end-user experience issues—before your providers realize there is an issue

• Real-time visibility via reports and dashboards into operational performance.

• Customized ticketing portal Multi-tiered support: Zivaro’s best-in-class trouble-ticketing and reporting system for ticket creation, incident and change management, escalations, and performance analysis. Multi-tiered support includes:

• Concierge service and support

• Infrastructure change management

• Advanced warning and full visibility into all server maintenance

• On-demand access to expert engineers and database administrators

• Regular meetings to facilitate performance reviews, planning, budgeting, and ROI forecasting

Third-Party Reporting Tool Support for Tableau, Azara Healthcare, BridgeIT, proprietary tools, and more, and full data availability: You’ll have the freedom to choose how you want to see your data.

Military-grade security: Our security practices, developed over decades of working with Federal agencies and satisfying the stringent requirements of the DOD and its contractors, include:

• Processes and Controls that Exceed NIST 800-53 (REV 4), HiTRUST, HITECH, and HIPAA Standards

• End-User Secure Remote Access with Multi-Factor Authentication • Built-In Intrusion Prevention and Detection

• Security Incident and Event Management (SIEM)

• Anti-malware and Ransomware

• Quarterly Vulnerability Assessments

Do you have an EHR or application you’d like to move to the OneHealth Cloud? We can help.

FAST, SECURE, RELIABLE & REMARKABLY RESILIENT.

Download The OneHealthEQ Info Sheet