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OneHealthEQ Healthcare Technology Solutions


EHR Hosting

 

OneHealth hosting uses Amazon Web Services (AWS), enabling world-class security and performance. It also allows auto-scaling, secure remote access, backups and disaster recovery, automated data archival, downtime protection, automated security monitoring and vulnerability scans, advanced traffic optimization, and more.

Migrations

 

Zivaro supports on-premise-to-cloud and cloud-to-cloud migrations. Migrations are planned and managed by an assigned, highly-experienced project manager. We work with your EHR provider and third-party interface vendors and telecom providers to ensure a smooth transition.

 

Migrations are scheduled 8-10 weeks in advance, depending upon client and EHR provider availability. A mock migration occurs 2-3 weeks before the production move. Exhaustive testing and acceptance also ensure there are no disruptions for your EHR users.

Remote Access

 

Many solutions are available to support straightforward, fast, and secure connectivity for your remote users.

EHR Hosting

 

OneHealth hosting uses Amazon Web Services (AWS), enabling world-class security and performance. It also allows auto-scaling, secure remote access, backups and disaster recovery, automated data archival, downtime protection, automated security monitoring and vulnerability scans, advanced traffic optimization, and more.

Migrations

 

Zivaro supports on-premise-to-cloud and cloud-to-cloud migrations. Migrations are planned and managed by an assigned, highly-experienced project manager. We work with your EHR provider and third-party interface vendors and telecom providers to ensure a smooth transition.

 

Migrations are scheduled 8-10 weeks in advance, depending upon client and EHR provider availability. A mock migration occurs 2-3 weeks before the production move. Exhaustive testing and acceptance also ensure there are no disruptions for your EHR users.

Remote Access

 

Many solutions are available to support straightforward, fast, and secure connectivity for your remote users.

Backup & Disaster Recovery

 

Production Servers: nightly server snapshots with a 30-day retention period. Drives containing database files and backups are excluded from the nightly snapshots; databases have different backup schedules.

 

Production EHR Databases: weekly full backups, daily differential backups, and hourly log backups. Production EHR database backups are retained for 90-days.

 

Production Reporting Databases: weekly full backups; daily differential backups are supported up to 50 gigabytes per day. Reporting database backups are retained for 30-days.

Virtual Desktops

 

We support many virtual desktop options to provide a rich user experience inside a secure environment t accessible from anywhere with an Internet connection.

Security

The OneHealth Cloud offers the following security and compliance features:

Built-in network firewalls; TLS encryption in-transit between cloud services

Secure connections for remote users from your locations or dedicated secure access via partner carriers.

Data in-transit and at-rest encryption with key management (hardware cryptographic key management is available) SIEM ingested data logs and 24/7 monitoring

Automated DDoS mitigation (Distributed Denial of Service)

Identity and access control with identity management services

Unified threat detection and response and advanced behavioral monitoring

Continuous vulnerability assessment plus real-time threat intelligence

HIPAA compliant architecture (organizations require third-party compliance validation scans)

Virtual Help Desk and Call Center


Support

Client end-user (Tier 0/Tier 1) support via phone, ticketing system, and email:

General user inquiries like password resets, procedural, and navigation assistance

Workstation and operating system support Out-of-the-box application support: Microsoft, conferencing (Webex, Zoom, Skype), Adobe, and other non-customized enterprise applications

Remote connectivity support

Escalation as needed to Zivaro’s Tier 2 and 3 support

Endpoint Management

24/7 x 365 proactive covered endpoint monitoring and management (user, laptops, and more).

We can customize your solution to include:

Covered endpoint asset tracking

Operating system and third-party application patching

Desktop document backup and recovery. Data is encrypted at rest and in transmission, and the device owner holds the private encryption key

Endpoint detection and response (EDR). Customized, policy-driven protection and rollback options for comprised files

Endpoint antivirus protection

Provided tools include:

• Freshservice: incident management

• SolarWinds: remote monitoring and management

• SentinelOne: endpoint threat detection and response

IT Managed Services

Zivaro’s award-winning Managed Services team supports enterprise-class clients across the healthcare, financial, manufacturing, federal, and services industries.

Analytics

We deliver industry-leading business intelligence driven by our premier cloud-based reporting platform. Our dashboards, reports, and KPIs reflect the real-time status of our clients’ critical business assets and technology platforms’ real-time status.

 

With just a few clicks, you can gain insight into KPIs’ health and performance across any timeframe. And it’s all powered by an immense volume of historical and real-time data points that can be leveraged for on-the-fly, proactive IT support functions, and capacity planning and infrastructure-sizing.

Availability

We enlist a series of real-time network, data center, and cloud checks to uncover and forecast issues before they become service-impacting or system-wide problems to increase system and network reliability and availability and mitigate downtime.

Technology Platform

Our robust and highly-available cloud-based platform provides comprehensive forecasting, proactive alert management, and reliable change and incident management. We’ve spent thousands of hours perfecting our alert correlation technology and monitoring process to ensure problems are recognized and addressed before becoming an issue.

Availability

We enlist a series of real-time network, data center, and cloud checks to uncover and forecast issues before they become service-impacting or system-wide problems to increase system and network reliability and availability and mitigate downtime.

Technology Platform

Our robust and highly-available cloud-based platform provides comprehensive forecasting, proactive alert management, and reliable change and incident management. We’ve spent thousands of hours perfecting our alert correlation technology and monitoring process to ensure problems are recognized and addressed before becoming an issue.

Service Management

We provide a full-fledged Service Desk platform that offers next-generation ITSM tools. Our ITIL capabilities include:

Incident Management

SLA Management

Knowledge Management

Automation

Problem Management

Change Management

Incident Management

Patching and Update Management

Our single solution for Windows, macOS, and Linux endpoints enables OS and third-party patch management, security configurations, and custom worklets from a single, cloud-native console. Policy-driven automation lets users streamline endpoint hardening fundamentals, automatically securing devices without hands-on maintenance.

Business Analytics

Our data-to-everything platform lets you interact with the data behind complex business processes and customer experiences. The platform discovers and delivers insights into the patterns and performance to improve efficiency and efficacy.

IT Infrastructure Monitoring and Management

Our complete infrastructure monitoring and management platform makes it easy to oversee complex and agile IT infrastructures.

 

The platform automates monitoring setup and maintenance. And active discovery and logic-based modules, consisting of templates that deliver best practice data collection, alerts, and graphs, ensure monitoring is comprehensive and current, even as additional features are enabled, new applications are deployed, and device configurations are changed, to give you faster and improved ROI.

FAST, SECURE, RELIABLE & REMARKABLY RESILIENT.

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